Privacy Policy for Horizon Air Services Ltd.
Horizon Air Services Ltd. is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, and disclose information when you use our custom flight planning software ("Sky Trails platform"), real-time weather integration services, air traffic flow management solutions, drone route optimisation tools, aviation data analytics, and operational consultancy services.
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Information You Provide: This includes information you voluntarily provide when you register for an account, use our Sky Trails platform, request services, subscribe to newsletters, or contact us. Such information may include your name, email address, postal address, phone number, professional affiliations (e.g., airline, private pilot), payment information, and credentials necessary for service access.
- Operational Data: When using our Sky Trails platform, air traffic flow management, or drone route optimisation services, we may collect operational data such as flight plans, routes, aircraft types, weather preferences, airspace utilisation data, and performance metrics. This data is essential for providing our specialized aviation services.
- Technical and Usage Data: We automatically collect information about your interactions with our site and services, including IP address, device type, browser type, operating system, pages visited, time spent on pages, and referring URLs. This data helps us understand how our services are used and enables us to improve them.
- Location Data: For services requiring real-time weather integration or drone route optimisation, we may collect precise location data if you grant us permission. This data is critical for delivering accurate and relevant aviation support.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Maintaining Services: To deliver our Sky Trails platform, real-time weather integration, air traffic flow management, drone route optimisation, and aviation data analytics services, and to manage your accounts.
- Improving and Personalizing Services: To understand how you use our services, develop new features, enhance user experience, and tailor content and offerings to your specific needs.
- Communication: To send you service-related communications, technical notices, updates, security alerts, and support and administrative messages.
- Analytics and Research: To perform analytics and research to understand trends, improve our services, and develop new aviation technology solutions.
- Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Horizon Air Services Ltd., our users, or others.
3. How We Share Your Information
We do not sell your personal data. We may share your information in the following circumstances:
- Service Providers: We may share data with third-party vendors and service providers who perform services on our behalf, such as payment processing, data hosting, analytics, and customer support. These providers are obligated to protect your data.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.
4. Data Security
We implement robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. This includes encryption, access controls, regular security audits, and employee training. However, no internet transmission or electronic storage is perfectly secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your data, we will securely delete or anonymize it.
6. Your Data Protection Rights
Under data protection laws, including the GDPR, you have certain rights regarding your personal data:
- Right of Access: You have the right to request access to your personal data.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
- Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: You have the right to request restriction of the processing of your data.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing or certain other purposes.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the United Kingdom, the Information Commissioner's Office (ICO).
To exercise any of these rights, please contact us using the details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Horizon Air Services Ltd.
14 Regent Street,
St. James's,
London, SW1Y 4PQ,
United Kingdom
Phone: +44 20 7946 0411